Refund Policy

1. Course Cancellations by the Customer

If you need to cancel your training booking, please notify us in writing as soon as possible at liftwelltrainingltd@gmail.com.
 

Refund Eligibility:

Notice Period Before Course Start Date - Refund Amount

More than 7 days - 100% refund

3–7 days - 50% refund

Less than 3 days - No refund

 

Alternatively, we may offer to reschedule your booking once, at no extra charge (subject to availability), if notice is given more than 72 hours before the course.

 

2. Non-Attendance or Late Arrival

• If a candidate does not attend the course without prior notice, or arrives late and cannot join due to health & safety briefings being missed, no refund will be given.

• In some cases, rebooking may be offered at our discretion with an admin fee.

 

3. Course Cancellations by LiftWell Training Services

• We reserve the right to cancel or reschedule courses due to unforeseen circumstances (e.g. instructor illness).

• If we cancel a course, we will offer either:

  • A full refund, or

  • An alternative course date at no additional cost.

 

4. Substitutions

Candidate substitutions may be accepted up to 48 hours before the course begins. Please contact us to arrange.

 

5. Refund Method

Approved refunds will be processed to the original payment method within 7–10 business days of approval.

 

6. Special Circumstances

Refund requests due to exceptional circumstances (e.g. bereavement, medical emergencies) will be considered individually. Proof may be required.

 

7. How to Request a Refund

Please send refund requests by email to:
📧 liftwelltrainingltd@gmail.com
Include:

• Your name

• Course date and type

• Reason for cancellation

• Any supporting documents (if relevant)

 

If you have any questions about this policy, feel free to get in touch via our email, liftwelltrainingltd@gmail.com.